How can I place an order?

* Orders can be placed 24 hours a day using our Online Shop

* Sales representatives are also available at +31-(0)36-5363663 , 09.00 – 17.00, Monday – Friday.

* Orders can also be placed by sending an Email to: [email protected]

Ordering through the webshop:

Ordering through the webshop is easy. Simply click “add to cart” next to the items you wish to order, and our webshop will automaticly create a shopping cart for you. When you are ready, procede to the check out section, where you wil be able to complete the purchse (after providing your shipping and payment information. Payment options include bank transfer, and payments through the Paypal system (for a large variety of payment methods)is available for most countries world wide. See the list of 206 Paypal active countries here:

If your country is not on the list of PayPal active countries, please place your order and choose “bank transfer” as payment method. We will contact you with instructions for completing the payment for your order.

* Selecting items:

Next to each product on the webshop, you will find an “add to cart” button. Clicking on this button will add the item to your virtual shopping cart. This does not mean you must purchase the item you have chosen! You can still change the content of your shopping cart before you finalize the order and you must still go through the checkout procedure before the order is complete.

* Changing quantity / deleting items in the shopping cart:

Clicking the “View Cart” button , will display the content of your virtual shopping cart. Here you can review, change quantity or delete your chosen items.

For changing the quantity, type the desired quantity under “Quantity”, then click “Update Cart”

For deleting an item, select the “remove” box next to the item, then click “Update Cart”

From here you can continue shopping or proceed with the checkout procedure.

Order confirmation:

While completing the order process, if you choose to pay using Paypal, you will automatically be forwarded to the secured Paypal site to provide your complete shipping & payment details. once this process is complete, you will receive the first confirmation by e-mail (to the e-mail address you have provided), confirming your order has been placed and received correctly.

After personally reviewing your order, we will send you a second confirmation, containing final details regarding expected delivery times, shipping and any other relevant details.

Ordering by e-mail:

If you wish to place you order by email, please send the details of your order, including your contact shipping details to: [email protected]

You can find the general information regarding ordering and shipping from www.ergonoptix.com here!

14 day money back guarantee

A 14 day right of return, for any and all reasons, applies to all online purchases. Items must be declared for return within 14 days after items have been delivered.

* European Union:

– Orders above 300.- euro, are shipped free of charge by courier.

– For orders under 300,- euro, courier shipping charges are 17,50 euro *

* Rest of the world:

– Orders above 750.- USD, are shipped free of charge by courier.

– For orders under 750.- USD, courier shipping charges are 45,00 USD *

* exceptions may apply for some remote countries/ locations where shipping charges are higher then usual. If you expect you are ordering to such a location, please contact us for exact shipping quotes.

Express:
Our preferred express shipping method is by express courier, (about 1-3 days depending on your location).

Standard:
It is also possible to ship by regular post but please expect longer delivery times (2-12 days, depending on your location).

For some countries this is a good solution, please let us know if this is your preference.

* If you have a different shipping preference or an account with another shipping company, please let us know and we will do our best to accommodate your needs.

We Accept the following payment methods:

– PayPal payment (you will receive instructions during or directly after the ordering process)

– Credit card payment through the PayPal system (with or without having a PayPal account)

– Direct bank transfer (you will receive instructions directly after the ordering process)

–

New customers:

New customers are required to make full payment in advance.

Existing customers:

Existing customers may have the option of payment after delivery, depending on agreements made.

VAT (BTW) & other taxes:

All prices mentioned on our website are EXCLUSIVE VAT (BTW) (21%)

* Customers ordering from The Netherlands, will be charged VAT (BTW).

* Customers in NON EU member countries, will not be charged VAT (BTW).

* Customers in EU member countries (except The Netherlands), who provide a valid VAT (BTW) registration number, will not be charged VAT (BTW).

* If you are ordering to an EU member country, and you do not have valid VAT (BTW) registration number, you will be charged VAT (BTW).

* Link: you can check your EU VAT registration number & see the list of EU member countries here !

* If there is a local dealer in your area, your order will be forwarded to the relevant supplier *

We are looking for worldwide distributors and wholesalers for our products:

Wireless dental & medical imaging systems !

For more information please contact us (see our contact information page).